Privacy Policy

 
 

Last updated: 18 August 2026

Alexander Flood, referred to in this Privacy Policy as “I”, “me” or “my”, respects your privacy and is committed to protecting the personal information that I collect and hold.

This Privacy Policy explains how I collect, use, disclose, store and protect your personal information when you visit my website, contact me, purchase or enquire about my products or services, or otherwise interact with me.

I aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent that those laws apply to my business.

1. What is Personal Information?

“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.

The type of personal information I collect will depend on how you interact with me and may include:

  • your name;

  • email address;

  • telephone number;

  • postal or billing address;

  • information you provide when making an enquiry;

  • information relating to products or services you purchase or request;

  • transaction and payment information;

  • information contained in correspondence between you and me;

  • information you provide through contact forms or other forms on my website;

  • information you voluntarily provide through social media or other communication channels; and

  • technical information relating to your use of my website.

I will generally collect personal information directly from you. In some circumstances, I may also receive information from third parties or service providers where this is reasonably necessary for me to provide my products or services or operate my business.

2. How I Collect Personal Information

I may collect personal information when you:

  • visit or use my website;

  • contact me by email, telephone or through my website;

  • submit a contact or enquiry form;

  • purchase or enquire about my products or services;

  • subscribe to a mailing list or other communications;

  • communicate with me through social media;

  • interact with online advertising or marketing material; or

  • otherwise provide information to me voluntarily.

I may also automatically collect certain technical information when you use my website, as described below.

3. Website and Technical Information

When you visit my website, certain information may be collected automatically through cookies, analytics services, pixels, server logs and similar technologies.

This information may include:

  • your IP address;

  • browser type and version;

  • device type;

  • operating system;

  • referring website;

  • pages visited;

  • date and time of visits;

  • approximate geographic location;

  • information about how you navigate and interact with my website; and

  • other technical or usage information.

This information may be used to understand how visitors use my website, monitor website performance, improve my website and services, identify technical problems, maintain security and, where applicable, assist with advertising and marketing.

Some of this information may be collected by third-party services such as Google or Meta.

4. Cookies

My website may use cookies and similar technologies.

Cookies are small files that are stored on your computer or device when you visit a website. They may be used to:

  • allow my website to function correctly;

  • remember preferences;

  • understand how visitors use my website;

  • measure website performance;

  • improve my website and services; and

  • where applicable, assist with advertising and marketing.

You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of my website.

5. How I Use Your Personal Information

I may use your personal information for purposes including:

  • responding to enquiries;

  • communicating with you;

  • providing products or services you have requested or purchased;

  • processing payments and transactions;

  • providing customer support;

  • sending information you have requested;

  • sending marketing and promotional communications where permitted by law;

  • improving my website, products and services;

  • understanding customer needs and preferences;

  • analysing website usage and performance;

  • maintaining the security of my website and systems;

  • preventing fraud, misuse or unauthorised activity;

  • managing my business and customer relationships;

  • complying with legal and regulatory obligations; and

  • any other purpose that is reasonably necessary for the operation of my business.

I will generally only use your personal information for the purpose for which it was collected, a related purpose that you would reasonably expect, or another purpose permitted or required by law.

6. Marketing Communications

Where permitted by law, I may use your personal information to send you information about my products, services, promotions, events or other information that may be relevant to you.

You can stop receiving promotional emails from me at any time by following the unsubscribe instructions contained in the relevant email or by contacting me directly.

If you unsubscribe from marketing communications, I may still contact you where necessary in relation to a transaction, service, enquiry, account, legal matter or other administrative purpose.

7. Third-Party Service Providers

I use third-party service providers to assist me in operating my business and providing my products and services.

These may include providers of:

  • email delivery and communication services;

  • website hosting and technology services;

  • payment processing services;

  • accounting and financial services;

  • customer management systems;

  • analytics services;

  • marketing and advertising services;

  • cloud storage and software services; and

  • other business and technology services.

I only provide third parties with information that is reasonably necessary for them to perform the services they provide to me, where appropriate.

I do not sell, rent or lease your personal information to third parties.

8. Payment Information

Where you make a payment through my website, your payment information may be processed by a third-party payment provider.

I currently use PayPal and/or Stripe for payment processing where applicable.

Your payment information may be collected directly by the relevant payment provider and may be subject to that provider's own privacy policy and terms.

I do not intentionally store complete credit or debit card details on my own website servers.

I recommend reviewing the relevant payment provider's privacy policy if you would like further information about how it handles your payment information.

9. Overseas Disclosure

Some of the third-party service providers I use may be located outside Australia, or may store or process personal information outside Australia.

As a result, personal information that I collect may be transferred to, stored in, or processed in other countries.

The countries in which information may be stored or processed will depend on the service providers and technology platforms I use from time to time.

Where required by applicable privacy law, I will take reasonable steps in relation to overseas disclosure of personal information.

You should also be aware that information held by overseas service providers may be subject to the laws of the countries in which those providers operate.

10. Third-Party Websites

My website may contain links to websites or services operated by third parties.

These links may include links to social media platforms, payment providers, other businesses or websites that I believe may be useful or relevant.

I am not responsible for the privacy practices, security or content of third-party websites.

When you visit a third-party website, you should review that website's privacy policy to understand how your personal information may be collected, used and disclosed.

11. Google, Meta and Other Advertising or Analytics Services

I may use services provided by companies such as Google and Meta to understand how people use my website and, where applicable, to measure or improve advertising and marketing.

These services may use cookies, pixels and similar technologies to collect information about visits to my website and interactions with my content.

The information collected may include information about your device, browser, IP address, website activity and interactions with advertisements or content.

These third parties may process information in accordance with their own privacy policies.

12. Disclosure Required by Law

I may disclose your personal information where I am required or authorised to do so by law.

This may include responding to:

  • court orders;

  • subpoenas;

  • warrants;

  • legal proceedings;

  • regulatory requirements;

  • requests from government authorities; or

  • other lawful requirements.

I may also disclose information where reasonably necessary to protect my legal rights, property, safety or the safety of others, or to prevent fraud or other unlawful activity.

13. Sale or Transfer of My Business

If my business is sold, transferred, merged with another business or otherwise undergoes a change in ownership or structure, personal information held by me may be transferred to the relevant new owner or entity as part of that transaction.

Where appropriate, I will take reasonable steps to ensure that personal information continues to be handled in accordance with applicable privacy laws.

14. Security of Your Personal Information

I take reasonable steps to protect the personal information I hold from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the circumstances, these measures may include:

  • password and access controls;

  • secure software and systems;

  • website security measures;

  • firewalls and other technical safeguards;

  • limiting access to personal information to people who reasonably require it; and

  • using reputable third-party service providers.

Where my website uses encryption or other security technologies, these are intended to protect information during transmission.

However, no method of transmitting or storing information electronically is completely secure. I cannot guarantee the absolute security of information transmitted to me or stored by me.

You should also be aware that ordinary email is not necessarily a completely secure method of communicating sensitive information.

15. How Long I Keep Your Information

I will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide products or services, maintain business and transaction records, resolve disputes, comply with legal obligations and protect my legal interests.

When personal information is no longer required, I will take reasonable steps to securely destroy or de-identify it, unless I am required or permitted by law to retain it.

16. Accessing Your Personal Information

You may request access to personal information I hold about you.

To make an access request, please contact me using the contact details below.

I will generally respond to your request within a reasonable period.

In some circumstances, I may be permitted or required by law to refuse access to particular information. If this occurs, I will generally explain the reason for the refusal.

I do not ordinarily charge for making a request for access. However, where permitted by law, I may charge a reasonable fee for providing access where significant costs are involved.

17. Correcting Your Personal Information

I take reasonable steps to ensure that the personal information I hold is accurate, complete, relevant and up to date.

If you believe that information I hold about you is incorrect, incomplete or out of date, please contact me and request that it be corrected.

I will consider your request and take reasonable steps to correct the information where appropriate.

18. Withdrawing Consent

Where I rely on your consent to collect, use or disclose your personal information, you may withdraw that consent by contacting me.

Withdrawal of consent will not affect the lawfulness of any processing that occurred before your consent was withdrawn.

In some circumstances, withdrawing consent may mean that I am unable to provide certain products, services or functionality to you.

19. Privacy Complaints

If you have a question, concern or complaint about the way I have handled your personal information, please contact me using the details below.

I will investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with my response, or if your complaint remains unresolved, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Further information about privacy and making a privacy complaint in Australia is available from the OAIC at:

https://www.oaic.gov.au/

20. Children

My website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to me without appropriate consent, please contact me and I will consider appropriate steps to address the situation.

21. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, technology, services or legal obligations.

When I make changes, I will update the “Last updated” date at the beginning of this Privacy Policy.

I recommend reviewing this Privacy Policy periodically to ensure that you are aware of the current version.

22. Contact

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact me through the contact details provided on my website.

ALEXANDER BROUGHAM FLOOD

Email: alexanderfloodmusic@gmail.com

Website: alexanderfloodmusic@gmail.com

Last updated: 18 August 2026